Account and Data Deletion

Delete your account in the app

Sign in, open Settings, choose Account deletion, and enter the four-digit confirmation number shown in the warning window. The account and every Character on it are removed from active service immediately, and every device is signed out.

If you cannot access the app, email support@kadexia.com with the subject Kadexia account deletion request and include your Character nickname and connected account email so ownership can be verified.

Data deleted

Account deletion removes active data associated with the entire account, including:

• Account and profile identifiers used by Kadexia.
• Optional Google Sign-In profile data linked to the game profile.
• Every Character, nickname, and saved gameplay progress on the account.
• Inventory, equipment, currency, rankings, status, and account-linked activity.
• Account-linked messages, reports, blocks, and submitted ideas where applicable.

The same Google or Apple identity can register again immediately, but it starts with a completely new Kadexia account and does not regain the deleted progress.

Restricted recovery and backup retention

To prevent accidental loss, a full recovery snapshot is separated from active accounts and kept for no more than 30 days. It is visible only to authorized operators, cannot be used to sign in, and is automatically erased at the end of that period. An authorized operator can permanently erase the recovery snapshot sooner.

Encrypted operational backups may retain an older copy for up to 14 additional days under automatic rotation. They are isolated from normal service and used only for disaster recovery, security, fraud prevention, or legal obligations. If restored, expired deletion snapshots are purged again during startup.

Processing time

In-app deletion removes the account from active service immediately. Support requests are normally verified and processed within 30 days.

Korean summary

게임에서 설정 → 계정 삭제를 열고 경고창에 표시된 네 자리 숫자를 똑같이 입력하면 계정과 모든 캐릭터가 즉시 이용 가능한 목록에서 제거되고 모든 기기에서 로그아웃됩니다. 같은 Google 또는 Apple ID로 새 계정을 만들 수 있지만 기존 진행도는 돌아오지 않습니다. 복구 사본은 운영자만 접근할 수 있는 별도 영역에 최대 30일 보관된 뒤 삭제됩니다. 게임에 접속할 수 없다면 support@kadexia.com으로 요청하세요.